Refugees

Since 2003 we’ve helped solve housing difficulties for refugees from all over the world. Our support workers really understand the particular issues and problems faced by refugees, and they’ll listen carefully to the details of a situation before helping deliver the best available support and guidance. We also have access to a range of language resources that can help us communicate effectively with refugees whose first language isn’t English. 

Support provided

We offer all kinds of support and advice to refugees, so it’s always worth contacting us to find out if we can help. 

Typically, we provide help with:
•    Guidance and support to provide access to long-term accommodation whenever it’s needed
•    Help with tenancy maintenance
•    Keeping a home safe
•    Developing life-skills to help you live in your own home
•    Access to health services
•    Access to education services
•    Access to parenting skills training
•    Access to employment, education or training
•    Rights and responsibilities of tenants
•    Citizenship
•    Integration into the local community
•    Access to language skills training

Floating support

With a total of 30 places in the Bradford District, we’re able to provide support wherever the person or family needing it is already living.

Referral criteria

Our only referral criterion is that the person or family must be looking either for accommodation or support to maintain accommodation.

Referral methods

Referrals can come directly from the person needing help or from an agency that’s already working with them.  You can download our referral form here on this website, or you can call 01274 738954 and make an appointment to speak to one of our experienced support workers about how we might be able to help. Completed referral forms should be retuned to Keyhouse Housing, Cavell House, Eldon Place, Bradford, BD1 3AY.

Appeals

Our appeals process is part of our referral procedure, and means there’s always a second chance if you think our decision has been unfair. 

Additional information

We’re always looking for ways to improve the services we offer to refugees, so we invite service users to take part in optional meetings and surveys to tell us what they really think about the way we do things.